Frequently Asked Questions

We've compiled a list of some Frequently Asked Questions below. If you can't find the question/answer you are looking for on this page, select "Resources=> Search" - we'll search the entire site for you. If you'd like to ask your own question, email the Property Manager: Amanda Porter, or phone her at (949) 716-3998 ext 28 and she'll get back to you with an answer as soon as she can.



Q: What is a "management company," what do they do, and how do I reach them?

A: A management company is contracted by the Board of Directors to provide such services as: Collection of assessments, supervision of subcontractors, obtaining bids for subcontracted services, providing financial statements and collection reports, as well as a general clearing house for problem solving, communications with homeowners and the Board of Directors and to serve in an advisor capacity. The management company reports directly to the Board and all decisions are made by a majority vote of the Board of Directors. The management company may be reached by email or by phone from the numbers listed on the "Contacts" page on this site.

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Q: What is a homeowner's association?

A: It is a non-profit corporation registered with the State and managed by a duly elected Board of Directors. Its purpose is to maintain all common areas and to govern the community in accordance with the provision of the legal documents: CC&Rs, Bylaws, and Articles of Incorporation. The governing legal documents for the association may be viewed online within the "Documents" page of this site. The corporation is financially supported by all members of the homeowners association. Membership is both automatic and mandatory.

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Q: What modifications can I make to my unit?

A: Any exterior modification to a unit (including replacing doors and windows, installing a new light fixture, adding a satellite dish antenna, resurfacing a balcony or patio deck, etc.) requires approval of the association. Any interior modification which requires a city building permit also requires association approval. A "Home Modification Application" form is available under "Documents=> Printable Forms" and under "Fill-in Forms."

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Q: How do I report a maintenance issue or problem?

A: Contact the management company by phone or email to report a problem. The management company will make an initial assessment of the issue and then take appropriate action. In some instances, the issue will have to be brought to the attention of the Board of Directors for discussion and consideration at the next regularly scheduled meeting.

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Q: If I am having a problem with a neighbor for a violation of the Rules, what can I do?

A: If residents cannot resolve a situation between themselves, then turn to your Association. Should you have a situation that does not appear to be resolved through neighborly means, and you are willing to actively participate in the enforcement provided by the "Documents=> Rules" page, you may contact a board member listed on the "Contacts" page on this site. If the situation is deemed in violation of the Rules, the Board of Directors will institute the enforcement policy. Your continued assistance may be required.

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Q: Are Board Meetings open to all residents? If so, where and when are they held?

A: Yes. Notice of a change in the time and/or place of any regular board meeting will be noted in the community newsletter, or accessed online on the "Resources=> Calendar" page.

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Q: If I want to serve on a committee, how do I find out what committees are active and how I can get involved?

A: If you are interested in volunteering, please contact the committee chair using the information that can be found on the "Contacts" page. Contact information can usually be found on the Resources=> Directory.

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Q: What is my assessment?

A: The assessment is the periodic amount due from each homeowner to cover the operating expenses of the common area and provide for reserve funds for replacement of common facilities in future years. Your assessments are due on the first of the month. Statements will be sent for assessments as a reminder of the amount due.

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Q: How is the amount of my assessment determined?

A: The Department of Real Estate typically requires an initial budget from the developer for each community that a developer proposes to build. This budget is set upon specific guidelines for utilities, landscaping, administration, etc. Reserve funds are monies set aside for future expenses due to the life expectancy of certain items: lighting, street resurfacing, pool equipment, etc. These amounts are then divided by the number of units built in a given phase of the development. Subsequent budgets are developed by the Board of Directors and adjusted periodically to meet anticipated expenses.

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Q: Will my assessment go up?

A: There is no concrete answer to this. Typically the Civil Code provides for annual increases, but not to exceed 20 percent per year without the vote of the membership. The Board of Directors may approve an increased budget, increasing your assessment up to this percentage in order to cover increased costs of operating and maintaining the common area and sufficient reserve funds.

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Q: What happens if I don't pay my assessment?

A: The maintenance and management services incurred by the Association are dependent upon timely receipt of the assessments due from each homeowner. Late payments will result in a late charge as assessments are due on the first of the month. In addition, the CC&Rs allows the Association to charge late charges and interest and proceed with a lien on your property, or foreclosure proceeding for nonpayment of assessments.

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Q: I noticed a water leak in my ceiling or unit; what do I do?

A: Contact the management company immediately. The association's maintenance staff will need access to your unit to conduct an initial inspection of the problem. If the leak is due to a common area issue (such as a roof leak), it is the association's responsibility to repair and the matter will be referred to an appropriate vendor for handling. If the leak is an internal plumbing leak or a leak in a unit's patio or balcony surfaces, that is the homeowner's responsibility to repair.

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Q: I live in a stacked unit and there is a plumbing problem; who is responsible?

A: If the leak is due to a problem with the plumbing lines servicing your unit, it is your responsibility to repair the problem. If the plumbing leak is due to an issue with a neighbor's plumbing lines (or a leak from your neighbor's patio or balcony), then it is that neighbor's responsibility to repair the problem and you may have a claim against your neighbor for the damage caused to your unit.

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Q: What am I responsible for maintaining and repairing in my unit?

A: As a general rule, you are responsible for all of your interior walls; plumbing, gas, and water systems and lines servicing your unit; electrical and phone wiring; exterior doors and windows; garage doors; and the flooring surface of your exclusive use patios and balconies. Any exterior modifications made by a unit owner, such as skylights, satellite dishes, entryway tiling, awnings, etc., are forever the responsibility of that unit's current owner. Any damage to the common area caused by such modifications are also the responsibility of the current owner.

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Q: What are the CC&Rs?

A: The Covenants, Conditions and Restrictions (CC&Rs) are the governing legal documents that set up the guidelines for the operation of the planned community as a non-profit corporation. The CC&Rs were recorded by the County recorder's office of the County in which the property is located and are included in the title to your property. Failure to abide by the CC&Rs may result in a fine to a homeowner by the Association. The governing legal documents for the association may be viewed online within the "Documents=> Rules=> Handbook" page of this site.

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Q: What are the Bylaws?

A: The Bylaws are the guidelines for the operation of the non-profit corporation. The Bylaws define the duties of the various offices of the Board of Directors, the terms of the Directors, the membership's voting rights, required meetings and notices of meetings, and the principal office of the Association, as well as other specific items that are necessary to run the Association as a business. The Bylaws for the association may be viewed online within the "Documents=> Rules=> Handbook" page of this site.

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Q: What is the Board of Directors?

A: The Homeowner's Association again is a corporation and therefore a governing body that is required to oversee its business. The Board of Directors is elected by the homeowners, or as otherwise specified in the bylaws. The limitations and restrictions of the powers of the Board of Directors is outlined in the Association governing documents found within the "Documents=> Rules=> Handbook" page of this site.

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Q: Are there any other rules?

A: Most associations have developed Rules and Regulations as provided for in the CC&Rs and adopted by the Board of Directors. Rules are established to provide direction to the homeowners for common courtesies with regard to parking, vehicles, pets and pool use hours, etc. In addition, your Association will adopt Architectural Guidelines with procedures for submitting requests to make exterior changes to your home. Such changes may include patio covers, decks, landscaping, exterior color changes or extensive interior changes and additions. These rules and guidelines are set up to maintain the aesthetic value and integrity of the community on behalf of all owners, and hopefully protect the market value of your investment as well. Violations of these rules may result in action by the Board of Directors and a fine. In addition, if you proceed with an exterior improvement or change, without written approval of the Board of Directors, or Architectural Committee, as applicable, you will be required to remove or correct the alteration and/or be fined for the violation. For more information about this topic visit the "Documents=> Rules=> Handbook" page of this site.

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